Rest assured that all orders will be shipped in time order and an email that contains your tracking info will be sent to you via email once it is ready. Also you can check your tracking info in your account page at Inthemask.
If your order does not include a custom or handcrafted item, you can always issue a refund and get your money back. Custom/handcrafted items include but not limited to – Zentai suits | Doll masks | Wigs made of genuine human hair | Silicone bodysuits, etc.
We are always working on the variety of payments so everyone will be able to access their favorite products in different countries and regions. So far we have not enabled COD or bank wire in any regions. PayPal will be recommended for all payments to make. It is safe and easy to use.
We ship worldwide. We have been doing our best to expand our business to all regions and countries possible. However still there are some areas in the world where we cannot deliver orders to. If you find problems calculating the shipping at the checkout page, that is likely that your region is not currently supported by us. Or kindly let us know via email: email@example.com
VAT/ customs duties are not included in the shipping. Please note that VAT does not necessarily happen as customs duties are usually random,We will declare the items as they are. If you wish to lower the value in order to save possible cost, you can leave us a note in the order so we can accordingly declare. Note that it is not a promise of practicality.